Director of Strategic Consulting
As the Director of Strategic Consulting at Merchants, Brad partners with clients to identify long and short-term cost savings and policy opportunities through customized lifecycle management, analysis, technology and benchmarking. He is also responsible for project management efforts for many of Merchant’s strategic initiatives. Brad comes to Merchants with over 10 years of fleet management experience, most recently with Donlen Corporation. He is a graduate of the University of Missouri and holds a bachelor’s degree in Mechanical Engineering.
Director, Client Integration Services
Michelle Dillman joined Merchants Fleet Management in August, 2011. As Director of Client Integration Services, Michelle is directly responsible for the effective transition of all clients to Merchants Fleet Management as well as all billing and invoicing functions of the organization. She is the business owner for multiple internal processes and represents the Voice of the Customer on all internal process change and TotalView development. Michelle utilizes more than 20 years of extensive operational leadership experience in high profile, customer first environments to develop, implement and execute strategic plans of action that create a solid foundation of success for our clients. Michelle lives in Hooksett, New Hampshire and is currently continuing her education at Harvard University with a concentration in Business Administration.
Director, Client Services
Steven joined Merchants Fleet Management in April, 2012 where he initially served as a Lease Operations Analyst. Steven now serves as the Director of Client Services and is responsible for overseeing the service and support to the core client business as well as the lease booking process. Steven also ensures the client service team embraces Merchants’ “Go Further” philosophy in their approach with all clients. Steven lives in Hooksett, NH and is a graduate from the University of New Hampshire with a Bachelor’s Degree in Business Administration - Finance
Director of Fleet Operations
James oversees logistics, remarketing, transportation, and purchasing of vehicles at Merchants. He maintains multi-channel operations, tracks and monitors all new and used vehicle inventories, as well as streamline the vehicle order-to-delivery process. James works with major auto manufacturers and key vendors to establish and develop strong partnerships and relations. James brings Merchants over 15 years in the automotive industry within the operations realm.
Director of Fleet Resources
As Director of Fleet Resources, Cheryl is responsible for license and compliance. Cheryl also leads the credit team and oversees special projects for the operations department. With nearly 10 years of industry experience, Cheryl’s contributions have helped achieve record growth for the Merchants. Prior to joining Merchants, Cheryl worked for ARI in operational and customer service roles.
Director of Sales, North East Region
As Director of North East Sales, Diana is responsible for a team of sales representatives. She has been with Merchants for nearly 20 years with previous experience launching product lines, leading product growth and overseeing the marketing and sales administrative functions. Diana participates in corporate strategy and in steering the evolving technology needs. Diana earned her bachelor’s degree from Southern New Hampshire University and is an applicant for the Master of Liberal Arts, Management degree at Harvard Extension School.
Director of Sales, East Region
As Director of East Sales, Jon is responsible for a team of sales representatives. He thrives on the challenge of building organizations that meet and exceed revenue and profitability goals and objectives. Jon is located in the Virginia area, and has been with Merchants for over two years. He comes to Merchants with over 16 years of experiences in sales.
Director of Sales, West Region
As Director of West Sales, Jeff is responsible for a team of sales representatives. He has been with Merchants for over five years, and was recently promoted from Regional Sales Manager. He comes to Merchants with years of experience as a Strategic Account Manager, Region Sales Manager, and Vice President of Business Development at GE Capital. He is located in Dallas/Fort Worth area.