Why Merchants

Stability, Strength & Integrity

We are proud of our entire team at Merchants Fleet Management – hard working individuals, collaborating to solve our clients' needs.

Below you can read more about some of our executive team members, most of whom are also leaders within their fields.

Gary Singer 2016_Low ResGARY SINGER

Owner and Chairman of the Board

Merchants Automotive Group was founded over 50 years ago by Irving Singer.  Today it is run by 3 of Irving Singer’s sons, as well as his son-in-law.  As one of Irving’s sons, and Chairman of the Board of Merchants Automotive Group and Merchants Fleet Management, Gary is directly and actively involved in guiding the operation of the Leasing division, including establishing policies, procedures, developing, mentoring and coaching our sales team, and ultimately contributing to the overall financial results of the company.  Gary has a rich history in the Automotive Fleet Business and brings with him incredible knowledge regarding all aspects of the industry. 

After graduating from New York University with a BS in Business Management, Gary began working at Merchants Automotive Group and has been at Merchants for the past 40 years. Gary is a leader and volunteer for numerous community non-profit organizations.  He is the former President of Temple Israel, former Chairman of United Jewish Appeal of New Hampshire, and former Advisor to The Salvation Army.  To name a few of the many organizations that he has been actively involved with, Gary has worked with The American Cancer Society, American Red Cross, and was an Incorporator of Catholic Medical Center.   

Gary has also received the William Booth Award from The Salvation Army.  In the history of this award, this has been presented to just a few recipients in New Hampshire.  This award was also awarded posthumously to his beloved father, Irving Singer.

Robert Singer 2016_Cropped_Low ResROBERT SINGER

Owner and President

Robert Singer began his involvement in the family business 47 years ago. His vision and drive have played a major role in the aggressive and profitable growth of Merchants Automotive Group.  Under his guidance, Merchants has grown from 60 used vehicles in 1962 to having a national leasing division, Merchants Fleet Management, that has become one of the top 10 largest in the country.  He acted as the syndicating agent and key force in effectively broadening the financial base of the multi-million dollar corporation.  

Robert actively contributes in the day to day business of the corporation, directly handling a vast number of Merchants’ prime national accounts, managing a very large portfolio, as well as continuing to play an important role in risk management insurance initiatives. He was appointed as President in 2012 succeeding his brother, Stephen Singer, who retired December 31, 2011 after 40 years with Merchants. As President, Robert has continued best-in-class excellence with a commitment to the employees and most importantly, Merchants’ valued clients.

Jeffrey Singer 2016_Cropped


Owner and Vice President

Jeffrey Singer has worked at Merchants for over 42 years. He plays an integral role in setting residuals for closed-end leases. In addition, Jeffrey plays a very active role with acquisition and dispositions of Merchants’ fleet. He has spent countless hours giving back to the community, serving on several non-profit boards such as the Webster House and Maimonides school and is a past President of Temple Israel in New Hampshire. Jeffrey obtained his Bachelor’s Degree in Business Management from New York University.

Michael Sydney 2016_Cropped


Owner and Vice President

Michael Sydney has worked at Merchants for over 30 years. He plays an integral role in the management focus and direction of the company, leading and handling the real estate and facilities division for Merchants Automotive Group and the Singer family. He spearheads many company initiatives and plays an active role in contributing to the overall financial success of the organization. Michael has over 35 years of experience in real estate and business management and received a degree in Business Management and Finance from Bentley College in 1979.

Michael has contributed his time and energy to a variety of charities over the years; notably the Salvation Army, Jewish Federation of NH and Temple Israel of Manchester.

Glen Villano 2016_Cropped_Low Res


Chief Executive Officer

Glen Villano joined Merchants Automotive Group as Chief Operations Officer in 2008, working with senior leadership to establish and develop a multi-million dollar enterprise management system to sustain business operations. As a result, the company experienced dramatic net income and vehicle unit count growth. Appointed as Chief Executive Officer in 2012, he plans to continue best-in-class operational excellence by building a strong management team and technological advancements to benefit employees and most importantly, Merchants' valued clients.

Villano is a CPA and started his career as a Public Accountant followed by increasing responsibilities in sales, marketing and finance with McGraw Edison, Citicorp and Transamerica Finance. He spent 10 years with Harley-Davidson Financial Services gathering broad experience internationally and in the US in strategy, sales, marketing, operations, quality and finance. As COO, he led the project that established Harley-Davidson’s Eaglemark Bank and he played a key leadership role in the company’s rapid and profitable growth. Glen graduated from the University of Notre Dame and earned his Masters in Business Administration degree from Northwestern University.

Jack Firriolo 2016_Cropped


Chief Operating Officer

As Chief Operating Officer at Merchants, Jack is responsible for providing vision, senior leadership and delivering best-in-class results in all operating areas. Specific duties include developing tactics to execute the initiatives in the strategic plan, delivering net income and other key deliverables on an annual basis, overseeing the completion of information technology projects, along with building and growing the organization. Jack's experience includes senior level operations, sales and finance positions at banks and other financial services companies. Most recently, Jack was the owner of a consulting business specializing in strategy, mergers, acquisitions and business restructuring in the healthcare industry.

Ken Kauppila 2016_Cropped


Chief Information Officer

Ken hails from Gurnee, Illinois and has held leadership positions with Experian Automotive, and other Fortune 500 companies. While at Experian Automotive, Ken rose to the position of Executive Vice President COO/CIO and helped grow the technology solutions company from a start-up to an automotive solutions leader. He has won a number of business awards in Data Warehousing, Technology Innovation and for creating the 10th Largest Database in the World in the automotive industry.

At Merchants, Ken spearheads the IT department and initiatives on both operations and business development sides of the organization. He will continue the growth of Merchants’ information technology infrastructure which includes data administration, IT operations, and state-of-the art fleet management software tools and solutions Merchants creates for their clients in order to improve cost effectiveness, efficiency, total cost of ownership and service quality. Ken received his Bachelor of Science in Information Systems from Michigan Technological University and his MBA from The Ohio State University.



Chief Human Resources Officer

Mike Reilly began his career at Merchants in January of 2000. He initially served as the Director of Human Resources and Risk Management and was promoted to his current position as Chief Human Resources Officer in 2012. Prior to Merchants, Mike worked in the insurance industry for several large companies including AIG and Liberty Mutual.

At Merchants, Mike is responsible for the development and execution of the human resources strategy. Significant areas of focus for Mike and his staff include hiring and recruitment, talent development, performance management, wellness programs, compensation and training. Under Mike’s leadership, Merchants wellness initiatives have been recognized by several organizations including Business New Hampshire Review and the American Cancer Society.

Mike has a Business Administration Degree in Economics from Boston College and an MBA from Southern New Hampshire University. He also earned his Senior Professional Human in Resources certification.


Chief Financial Officer 

Jerry brings 30+ years of proven leadership, success, and in-depth knowledge of the financial services industry to Merchants. His professional background encompasses a broad range of credit card lending, insurance, banking and leasing experience.

After spending much of his early career at General Electric, where he rose to the position of CFO for GE Capital – North America Fleet Services, Jerry assumed the role of CFO for several operating units of Citigroup and for CUNA Mutual Group. Jerry also served as CFO for Barclaycard US where he played a key role in achieving its growth objectives by partnering with and advising its chief executive and business leadership on all areas of financial management. Jerry has a bachelor’s degree in Accounting from the University of Minnesota, Duluth.

Tom Coffey 2015


Vice President of Sales and Marketing

Tom comes to Merchants with over 25 years experience in the fleet and equipment leasing industry. Most recently, he was employed as the Senior Vice President of Sales for Donlen where he was responsible for sales and new business development. His prior experience includes work as Senior Vice President of Financial Solutions at GE; leading business development and customer service activities. During his time there, Tom also led the North American efforts in Truck Fleet Services and held regional sales management positions in Atlanta, St. Louis, and Pittsburgh. Tom has a bachelor’s degree from Kalamazoo College with additional training in Six Sigma Quality and Credit. His role at Merchants is to provide vision and leadership for a best-in-class high performance sales team and marketing department.

Donna Talbot 2015


Executive Director of Client Services

As Executive Director of Client Services, Donna oversees and provides leadership to all aspects of the Merchants client service organization.  Donna cultivates client partnerships and ensures the client service team embraces Merchants’ “Go Further” philosophy.  With over 35 years of experience at Merchants specializing in serving our clients, Donna has contributed in many areas of the company, helping Merchants Fleet Management achieve record growth as a nationally recognized fleet management company.  She serves on a number of internal committees for special projects, corporate strategy and information technology. Donna is dedicated to the fulfillment of operational and service excellence to our valued clients.

Diana Holland 2015


Executive Director of Fleet Management & Sales Support

With over 18 years of experience at Merchants, Diana has built the products and services suite from the ground up; helping the organization achieve record growth as a nationally recognized fleet management company.  In addition to her responsibilities for the development and growth of products, she also oversees the marketing and sales administration functions. She provides leadership to the team and cultivates long-lasting client and vendor partnerships; fostering the Merchants’ “Go Further” philosophy. Diana also leads corporate strategy and participates in the development and steering of the evolving technology needs. Diana earned her bachelor’s degree from Southern New Hampshire University.

Dan Hannan 2015


Executive Director of Strategic Consulting

Dan leads partnerships with customers to drive costs savings and emission reductions through personalized lifecycle management, which includes powerful technology solutions and peer benchmarking. Dan comes to Merchants with over 20 years of fleet management experience, most recently with the Donlen Corporation where he held numerous Senior Vice President roles in information technology, quality, product development, strategic consulting and sustainability.

kathyKatherine Hohol

Executive Director of Information Technology

Katherine Hohol is the Executive Director of Merchants IT, and leads the Enterprise Solutions Team. Kathy is responsible for Application Management, Quality Assurance, Systems Analysis, Project Management Office, and Service Desk in addition to running the Merchants IT Rosemont Office. Kathy brings 30 years of experience to Merchants, During this time, she has led the implementation of both strategic and tactical solutions, partnering with all Business Teams to enable and support the continued growth of Merchants.

Prior to Merchants, Kathy was the Global PMO Director and Director of Data Management at a major global pharmaceutical  company. The PMO team consisted of 40 full time and contract Project Managers, and included 800 concurrent projects globally. Prior to that, Kathy held Senior IT level positions at Experian Automotive as well as other privately held and Fortune 500 companies, where she was instrumental in defining and executing the IT Strategy leading to company growth and shareholder value.

 Kim Sloan 2015KIM SLOAN

Director of Quality

As the Director of Quality, Kim focuses on the TotalView project while working with the various departments to improve overall service delivery. Kim brings a wealth of fleet management operations and customer technology knowledge; successfully leveraging lean six sigma tools. She comes to Merchants with over 8 years’ experience with the Donlen Corporation (Hertz) where she was the Vice President of Project Management and Customer Experience. Prior to that, Kim worked for Hewitt Associates for 9 years where she was the Manager of Global Customer Support and Implementation. Kim holds a Bachelor of Arts degree from Trinity College and a Master of Information System Management degree from Keller Graduate School.

Brad Jacobs 2 croppedBRAD JACOBS

Director of Strategic Consulting
As the Director of Strategic Consulting at Merchants, Brad partners with clients to identify long and short-term cost savings and policy opportunities through customized lifecycle management, analysis, technology and benchmarking. He is also responsible for project management efforts for many of Merchant’s strategic initiatives. Brad comes to Merchants with over 10 years of fleet management experience, most recently with Donlen Corporation. He is a graduate of the University of Missouri and holds a bachelor’s degree in Mechanical Engineering.

James Crocker 2013JAMES CROCKER

Director of Fleet Operations

James oversees logistics, remarketing, transportation, and purchasing of vehicles at Merchants. He maintains multi-channel operations, tracks and monitors all new and used vehicle inventories, as well as streamline the vehicle order-to-delivery process. James works with major auto manufacturers and key vendors to establish and develop strong partnerships and relations. James brings Merchants over 15 years in the automotive industry within the operations realm.


Director of Fleet Resources

As Director of Fleet Resources, Cheryl is responsible for license and compliance. This includes programs such as online registration, IFTA/IRP, and violations. In addition, she is in charge of our fuel program, telematics, personal use, safety, accident management, and other services that fall under the driver function areas. While overseeing these areas, Cheryl is the IT liaison for the operations area and approves specs for business requirements. She is also responsible for many of our relationships with third party suppliers.

Jon Keller 2014JON KELLER

Director of Sales, East Region

As Director of East Sales, Jon is responsible for a team of sales representatives. He thrives on the challenge of building organizations that  meet and exceed revenue and profitability goals and objectives. Jon is located in the Virginia area, and has been with Merchants for over two years. He comes to Merchants with over 16 years of experiences in sales.

JEFF THOMAS Jeff Thomas 2013 (1)

Director of Sales, West Region

 As Director of West Sales, Jeff is responsible for a team of sales  representatives. He has been with Merchants for over five years, and was recently promoted from Regional Sales Manager. He comes to Merchants with years of experience as a Strategic Account Manager, Region Sales Manager, and Vice President of Business Development at GE Capital. He is located in Dallas/Fort Worth area.

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